AI chatbots for ecommerce.
Compare Octocom, YourGPT and Tiledesk for the questions your store needs to answer, the systems it uses and the moments that need a human.
Based on official provider pages reviewed on . We have not independently tested these products. Features, plans and prices can change.
Compare the essentials
| Tool | Platforms & channels | Order support | Human handoff | Pricing |
|---|---|---|---|---|
| Octocom | Shopify, WooCommerce, BigCommerce, Magento 2 and PrestaShop are listed; additional integrations are published. | Published capabilities include live order lookups, order tracking, shipping status and configured order actions. | Human escalation is documented; real-time handoff is explicitly listed under Advanced. | Basic from US$100/month; Advanced from US$200/month. Price depends on the monthly conversation band. |
| YourGPT | Shopify and WooCommerce are named in the ecommerce page; the integration directory also lists BigCommerce and embeddable website platforms. | Documents order status, shipment updates, delivery estimates and policy-based return/refund flows. | Complex issues can escalate to human agents with conversation context; Professional explicitly lists human escalation. | Essential US$59/month; Professional US$129/month on monthly billing. Annual billing is shown at US$39 and US$79/month respectively. |
| Tiledesk | A dedicated Shopify agent page describes catalog search, product comparison, cart updates and checkout links. Web and WhatsApp are documented channels. | The official support example retrieves order and delivery data through an API; ecommerce workflows can handle order changes and refund-policy questions. | Human-in-the-loop workflows and context-preserving handoff are documented. | Pro EUR149/month, or EUR124/month billed yearly; 3,000 conversations and 5 million AI tokens per month. |
Octocom
A focused option for consumer brands that need shopping assistance and post-purchase support across their commerce stack.
Uses catalog context to recommend products during the conversation. Published capabilities include live order lookups, order tracking, shipping status and configured order actions.
What to check before you choose
Check the conversation band, included stores and channels, and whether human handoff or custom order actions require Advanced or a custom plan.
YourGPT
A configurable no-code agent platform for stores that want ecommerce support alongside broader channel and workflow integrations.
Documents pre-purchase product guidance plus upsell, cross-sell, bundles and alternative recommendations. Documents order status, shipment updates, delivery estimates and policy-based return/refund flows.
What to check before you choose
Human escalation is listed under Professional. AI credits depend on model and plan; document, team and workflow limits also apply.
Tiledesk
A visual workflow builder for teams that want to design shopping conversations and connect customer-service actions through APIs.
Documents Shopify catalog recommendations, comparisons, product carousels and complementary-item suggestions. The official support example retrieves order and delivery data through an API; ecommerce workflows can handle order changes and refund-policy questions.
What to check before you choose
API workflows need configuration. Bots stop at the conversation limit and AI features disable at the token limit, according to the pricing FAQ.
Start with your store's workflow
Does it work with your store and support inbox?
Confirm the integration for your exact ecommerce platform and support channels. A website widget alone does not establish access to your product catalog, orders or helpdesk.
Does it need to answer order-specific questions?
Separate answers from public policies from access to a customer's order status. Ask how the customer is identified, which records the bot can read and whether it can change an order or only explain it.
When should a person take over?
Check where escalations arrive, whether conversation history follows them and what happens outside support hours. Try your actual refund, damaged-item and delivery-delay scenarios before connecting the bot to customers.
What will your real monthly usage cost?
Compare the billing unit, included conversations or AI credits, seats and overage charges. Check retention, access controls and data handling before sharing customer records.