Tiledesk is a powerful AI automation platform that streamlines workflows and enhances customer support with no-code AI agents. Boost efficiency with 40% faster response times, 70% fewer tickets, and 35% higher productivity. Ideal for e-commerce, healthcare, finance, and more, Tiledesk delivers scalable, GDPR-compliant solutions trusted by global enterprises.
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Published:
2024-09-08
Created:
2025-04-30
Last Modified:
2025-04-30
Published:
2024-09-08
Created:
2025-04-30
Last Modified:
2025-04-30
Tiledesk Product Information
What is Tiledesk?
Tiledesk is an AI-powered automation platform designed to streamline business workflows and customer support. It offers customizable AI agents that handle inquiries, reduce response times, and automate repetitive tasks. With no-code solutions and scalability, Tiledesk enhances efficiency across industries like e-commerce, healthcare, and finance.
Who will use Tiledesk?
Tiledesk is ideal for businesses of all sizes, from startups to enterprises, seeking to automate customer support and internal processes. Industries like e-commerce, healthcare, finance, telecom, and education benefit from its AI agents to improve productivity, reduce costs, and enhance user experiences.
How to use Tiledesk?
- Train AI agents: Upload your business data to customize responses.
- Deploy across channels: Integrate AI agents into websites, WhatsApp, or live chat.
- Use the visual builder: Create workflows without coding via drag-and-drop tools.
- Monitor performance: Track metrics like response times and ticket reduction.
- Escalate to humans: Seamlessly transfer complex queries to human agents when needed.
In what environments or scenarios is Tiledesk suitable?
Tiledesk excels in high-volume customer support, 24/7 service demands, and repetitive task automation. It’s perfect for e-commerce (handling FAQs), healthcare (appointment scheduling), finance (loan evaluations), and field service (real-time technician support). Its GDPR compliance also makes it suitable for enterprises with strict data privacy needs.
Tiledesk Features & Benefits
What are the core features of Tiledesk?
- Customizable AI agents for automating customer support and internal workflows
- No-code visual AI builder for creating advanced solutions without programming
- Seamless integration with existing tech stacks, including live agent consoles and VoIP
- GDPR-compliant, secure, and scalable enterprise-grade solutions
- Hybrid AI-human support for smooth escalation of complex queries
What are the benefits of using Tiledesk?
- Reduces response times by 40% with AI-driven automation
- Cuts support tickets by 70% through autonomous inquiry handling
- Boosts productivity by 35% by automating repetitive tasks
- Enhances customer satisfaction with 24/7 instant support
- Lowers operational costs with scalable, no-code AI solutions
What is the core purpose and selling point of Tiledesk?
- Automates workflows and customer support across industries with AI agents
- Combines no-code customization with enterprise-grade scalability
- Bridges AI and human support for seamless issue resolution
- Trusted by startups to global enterprises for efficiency gains
- Offers industry-specific solutions (e.g., healthcare, e-commerce, finance)
What are typical use cases for Tiledesk?
- E-commerce: AI-driven product recommendations and deal alerts
- Healthcare: 24/7 symptom guidance and appointment booking
- Finance: Streamlined credit evaluations and mortgage support
- Telecom: Instant WhatsApp support for field technicians
- Education: Self-service solutions for students and staff
FAQs about Tiledesk
What is Tiledesk and how does it help businesses?
Tiledesk is an AI-powered platform that automates customer support and internal workflows. It enables businesses to build customizable AI agents without coding, reducing response times by 40%, cutting ticket volume by 70%, and increasing productivity by 35%. Tiledesk works across industries like e-commerce, healthcare, and finance to streamline operations and enhance customer engagement.
How does Tiledesk improve customer support efficiency?
Tiledesk improves customer support efficiency by deploying AI agents that handle up to 90% of inquiries autonomously. These agents are trained on your business data to provide instant, accurate responses across multiple channels, reducing human workload by 30% while maintaining 24/7 availability.
Can Tiledesk integrate with existing business systems?
Yes, Tiledesk offers seamless integration with existing tech stacks including live agent consoles, VoIP systems, and Single Sign-On (SSO) solutions. Its open-core platform also supports on-premise deployment for enterprises needing full data control and GDPR compliance.
What industries can benefit from Tiledesk AI agents?
Tiledesk serves multiple industries including e-commerce (for product recommendations), healthcare (for appointment scheduling), financial services (for credit evaluations), telecom (for technician support), tourism (as virtual guides), manufacturing (for operational alerts), and education (for student services).
Is coding required to build AI agents with Tiledesk?
No, Tiledesk requires no coding. Its visual AI builder uses drag-and-drop components to create custom workflows, while pre-trained templates allow quick deployment of AI solutions tailored to specific business needs.
How does Tiledesk handle complex issues beyond AI capabilities?
Tiledesk features smart escalation protocols that automatically transfer complex queries from AI agents to human teams without disruption. This hybrid approach ensures critical issues receive personalized attention while maintaining efficient resolution times.
What measurable results can businesses expect with Tiledesk?
Businesses using Tiledesk report 40% faster response times, 70% fewer support tickets, and 35% higher productivity. Case studies show specific outcomes like 30 monthly hours saved in support labor and 20,000+ queries handled autonomously.
Does Tiledesk offer industry-specific solutions?
Yes, Tiledesk provides tailored solutions per industry. Examples include AI tour guides for hospitality, symptom-checkers for healthcare, mortgage advisors for finance, and inventory managers for manufacturing—all trained on relevant domain knowledge.
Is Tiledesk suitable for large enterprises?
Absolutely. Tiledesk's enterprise package includes on-premise deployment, SSO integration, and custom AI development with dedicated support. Its scalable architecture handles high-volume operations while meeting strict security and compliance standards.
How does Tiledesk's knowledge base enhance AI performance?
Tiledesk trains AI agents on your proprietary knowledge base, enabling them to deliver brand-consistent, accurate responses. This continuous learning from company data improves response quality over time while reducing reliance on human intervention.
Tiledesk Company Information
Company Name:
Tiledesk
Website:
Analytics of Tiledesk
Traffic Statistics
18.3K
Monthly Visits
2.7
Pages Per Visit
41.69%
Bounce Rate
79
Avg Time On Site
Monthly Visits
User Country Distribution
Top 5 Regions
IN
20.28%
BR
10.36%
VN
9.02%
IT
8.56%
US
7.85%
Traffic Sources
Social
3.48%
Paid Referrals
0.67%
0.10%
Referrals
9.63%
Search
50.39%
Direct
35.70%
Top Keywords
| Keyword | Search Volume | Cost Per Click | Estimated Value |
|---|---|---|---|
| tiledesk | 3.7K | $-- | $1.9K |
| show whatsapp templates in tiledesk | 90 | $-- | $222 |
| simulador de tokens ia | 20 | $-- | $156 |
| tildedesck | 40 | $-- | $143 |
| tiledesk.com | 40 | $-- | $142 |
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