Boost frontline productivity with Fundamento, the AI-powered Chrome extension. Fundamento's virtual assistant Yara delivers real-time guidance, automates tasks, and enhances customer interactions using generative AI. Trusted by top companies like Flipkart and Zomato, it integrates seamlessly with existing systems and supports multilingual workflows. Drive efficiency and cost savings today.
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Published:
2024-09-13
Created:
2025-05-07
Last Modified:
2025-05-07
Published:
2024-09-13
Created:
2025-05-07
Last Modified:
2025-05-07
Fundamento Product Information
What is Fundamento?
Fundamento is a Chrome extension designed to enhance frontline workforce efficiency using generative AI. It features Yara, an AI-driven virtual assistant that provides real-time support, automates tasks, and offers in-workflow training. Ideal for customer service teams, it integrates with existing systems and supports multilingual capabilities to improve agent performance and business outcomes.
Who will use Fundamento?
Fundamento is tailored for customer service agents, frontline employees, and support teams in high-growth companies like Paisabazaar, Flipkart, and Zomato. It’s ideal for businesses seeking to streamline workflows, reduce costs, and enhance agent productivity with AI-powered real-time assistance and multilingual support.
How to use Fundamento?
- Install the Fundamento extension from the Chrome Web Store.
- Integrate it with your existing business systems for seamless access.
- Use Yara, the AI assistant, for real-time prompts during customer interactions.
- Train agents in the flow of work with micro-learning modules.
- Automate repetitive tasks to boost efficiency and reduce manual effort.
In what environments or scenarios is Fundamento suitable?
Fundamento excels in customer service centers, e-commerce support teams, and multilingual call centers. It’s perfect for fast-paced environments where agents need instant access to company information, real-time guidance, and task automation. Companies with distributed teams benefit from its scalable, AI-driven support and seamless system integrations.
Fundamento Features & Benefits
What are the core features of Fundamento?
- AI-driven virtual assistant (Yara) powered by generative AI from IBM and Google.
- Real-time intelligent assistance for frontline agents during customer interactions.
- Access to company information and in-flow training for continuous learning.
- Automation of repetitive tasks to improve efficiency.
- Multilingual support with inbuilt translation for global teams.
What are the benefits of using Fundamento?
- Boosts frontline efficiency and reduces operational costs.
- Enhances agent performance with real-time prompts and guidance.
- Streamlines workflows by automating repetitive tasks.
- Supports multilingual teams with seamless translation capabilities.
- Integrates with existing systems for scalable deployment.
What is the core purpose and selling point of Fundamento?
- Purpose: To drive frontline efficiency and improve business outcomes using AI.
- Selling point: Yara, the generative AI assistant, delivers real-time, context-aware support.
- Focuses on micro-learning and in-workflow training for agents.
- Trusted by high-growth companies like Flipkart and Zomato.
- Combines enterprise-grade tech with multilingual scalability.
What are typical use cases for Fundamento?
- Customer service teams needing real-time interaction support.
- Companies training frontline agents without disrupting workflows.
- Businesses automating repetitive tasks to save time and costs.
- Global teams requiring multilingual assistance for consistency.
- Enterprises integrating AI tools with existing CRM or support systems.
FAQs about Fundamento
What is Fundamento and how does it help businesses?
Fundamento is a Chrome extension that helps companies improve frontline efficiency using generative AI. It features an AI-driven virtual assistant called Yara, which provides real-time assistance to agents. Fundamento enables faster customer service, in-workflow training, task automation, and multilingual support, helping businesses like Flipkart and Zomato achieve better outcomes.
How does Fundamento's AI assistant Yara improve customer service?
Fundamento's Yara uses generative AI to give agents real-time prompts during customer interactions, suggests responses, and provides instant access to company information. This AI assistant helps agents deliver faster, more accurate service while learning on the job, leading to improved customer satisfaction and operational efficiency.
Can Fundamento integrate with existing business systems?
Yes, Fundamento is designed to integrate with companies' existing systems. This allows the AI assistant Yara to work seamlessly within current workflows while providing intelligent support across different platforms and geographies through its multilingual capabilities.
What companies have used Fundamento successfully?
Fundamento has delivered excellent results for high-growth companies including Paisabazaar, Flipkart, Zomato, and Absolute. These businesses have leveraged Fundamento's AI capabilities to enhance their frontline operations and customer service performance.
Is Fundamento available in multiple languages?
Yes, Fundamento offers cutting-edge multilingual capabilities with inbuilt translation features. This allows the AI assistant Yara to support frontline teams across different geographies, making it particularly valuable for global businesses with diverse customer bases.
How does Fundamento handle user data and privacy?
Fundamento collects personally identifiable information and user activity data but states it doesn't sell data to third parties or use it for unrelated purposes. The extension maintains transparency about data handling in compliance with Chrome Web Store policies.
What makes Fundamento different from other AI productivity tools?
Fundamento specializes in micro-learning and real-time assistance for frontline workers. Unlike general productivity tools, it focuses specifically on enhancing agent performance through in-workflow training, automated task handling, and intelligent customer interaction prompts powered by enterprise-grade AI from IBM and Google.
How can I install Fundamento for my team?
Fundamento is available as a Chrome extension in the Chrome Web Store. Simply visit the store page, click "Add to Chrome," and follow the installation prompts. The extension works across devices where Chrome is installed, making deployment to teams straightforward.
What kind of training does Fundamento provide to agents?
Fundamento offers micro-learning directly in the workflow, allowing agents to learn while working. The AI assistant Yara provides contextual information, process guidance, and best practice suggestions in real-time, eliminating the need for separate training sessions and reducing ramp-up time.
Does Fundamento work for small businesses or only large enterprises?
While Fundamento has demonstrated success with large companies like Flipkart, its Chrome extension format and scalable AI architecture make it suitable for businesses of various sizes. The solution can benefit any organization with frontline teams needing real-time support and efficiency improvements.
Fundamento Company Information
Company Name:
Fundamento
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Analytics of Fundamento
No analytics data available for this product yet.
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