Cognova is an AI-powered sales agent that transforms customer support with 24/7 automated chat on Instagram and websites. Powered by GPT-4, it delivers instant responses, boosts engagement, and increases sales with a 99% response rate. Set up in minutes, track performance, and optimize conversations effortlessly. Try Cognova today for smarter, faster customer interactions.
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Created:
2025-04-11
Last Modified:
2025-04-11
Created:
2025-04-11
Last Modified:
2025-04-11
Cognova Product Information
What is Cognova?
Cognova is an AI-powered customer support and sales platform that helps businesses automate conversations. It creates customizable AI agents to handle inquiries 24/7 on Instagram, websites, and other channels. Powered by GPT-4, it offers instant responses, multi-agent management, and advanced analytics to streamline customer interactions and boost satisfaction.
Who will use Cognova?
Cognova is ideal for small to medium businesses, e-commerce stores, and entrepreneurs seeking to automate customer support and sales. Marketing teams, solopreneurs, and customer service managers will benefit from its AI chat agents, which reduce response times and handle inquiries across Instagram, WhatsApp, and websites effortlessly.
How to use Cognova?
- Step 1: Create your AI agent by customizing its personality and business knowledge.
- Step 2: Share the unique chat link on Instagram, your website, or other platforms.
- Step 3: Monitor performance via the dashboard, analyze conversations, and optimize responses for better engagement.
- Optional: Integrate WhatsApp Business or upload product catalogs for richer interactions.
In what environments or scenarios is Cognova suitable?
Cognova excels in e-commerce, online retail, and service-based businesses needing 24/7 customer support. It’s perfect for handling FAQs, sales inquiries, and Instagram DMs. Startups, agencies, and remote teams also benefit from its automation, especially during high-traffic periods or when scaling operations without hiring additional staff.
Cognova Features & Benefits
What are the core features of Cognova?
- AI-powered sales agents for handling customer conversations on Instagram and websites
- Customizable agent personalities and business knowledge integration
- Shareable chat links for easy customer access across platforms
- Advanced analytics dashboard to monitor performance and optimize interactions
- Multi-agent management for handling different products or services
What are the benefits of using Cognova?
- Provides 24/7 automated customer support with GPT-4-powered responses
- Reduces workload by handling inquiries on Instagram and websites autonomously
- Improves response rates (99%) and customer satisfaction (4.9/5 rating)
- Offers real-time product catalog integration for accurate information
- Enables performance tracking and optimization via conversation analytics
What is the core purpose and selling point of Cognova?
- Automates and scales customer support using AI-driven chat agents
- Key selling point: Instant, personalized responses on Instagram and websites
- Eliminates manual effort with 24/7 availability and high accuracy
- Integrates seamlessly with WhatsApp Business and product catalogs
- Focuses on boosting sales and satisfaction through AI-powered interactions
What are typical use cases for Cognova?
- E-commerce businesses automating product inquiries and order support
- Small teams managing high-volume Instagram customer chats
- Brands needing 24/7 multilingual customer service without human agents
- Companies optimizing sales conversions via AI-driven website chat widgets
- Businesses tracking and improving support metrics through analytics
FAQs about Cognova
What is Cognova and how does it work?
Cognova is an AI-powered sales and customer support platform that helps businesses automate conversations. It creates personalized AI agents that interact with customers on Instagram and websites. The process involves three simple steps: creating your AI agent with custom traits, sharing its unique chat link, and monitoring performance through analytics to optimize responses.
How does Cognova integrate with Instagram for customer support?
Cognova seamlessly connects with your Instagram business account, allowing your AI sales agent to handle customer inquiries 24/7. The AI can instantly respond to messages about products, services, and other queries, ensuring prompt engagement even when your team isn't available.
Can Cognova handle multiple products or services for my business?
Yes, Cognova offers multi-agent management, letting you create different AI agents for various products or services. Each agent can have its own personality and specialized knowledge, providing tailored support for different aspects of your business.
What kind of analytics does Cognova provide for customer interactions?
Cognova's advanced analytics dashboard tracks customer interactions, response times, and conversation patterns. You can monitor your AI agent's performance, gain insights into sales conversations, and optimize responses based on real data to improve customer satisfaction.
How quickly can I set up a Cognova AI sales agent?
You can create and launch your Cognova AI sales agent in just minutes. The platform guides you through setting up your agent's personality, business knowledge, and interaction style, making the process quick and straightforward even for non-technical users.
Does Cognova support WhatsApp Business integration?
Yes, Cognova offers WhatsApp Business integration alongside Instagram and web chat capabilities. This allows your AI sales agent to handle customer conversations across multiple platforms, providing consistent support wherever your customers prefer to engage.
Can I upload my product catalog to Cognova?
Absolutely. Cognova allows product catalog integration, enabling your AI agent to provide accurate, real-time information about products, pricing, and availability. This ensures customers always receive up-to-date details during their conversations.
How does Cognova maintain conversation history with customers?
Cognova stores complete chat histories and customer interactions, allowing your AI agent to maintain context across conversations. This feature enables more personalized experiences and helps your team review past interactions when needed.
What AI technology powers Cognova's responses?
Cognova utilizes GPT-4 powered intelligence to generate accurate, natural-sounding responses. This advanced AI technology enables your sales agent to understand customer queries and provide relevant, helpful answers while maintaining your brand's voice.
Is there a free trial available for Cognova?
Yes, Cognova offers a free starting option. You can create your account and begin using basic features at no cost, with the ability to upgrade to more advanced plans as your business needs grow.
Cognova Company Information
Company Name:
Cognova AI
Website:
Analytics of Cognova
No analytics data available for this product yet.
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