SearchUnify is an enterprise agentic platform that enhances customer support with AI-powered cognitive search, autonomous agents, and real-time analytics. Boost self-service success, reduce handle time, and maximize ROI with seamless integrations for Salesforce, Zendesk, and more. Transform your support ecosystem with award-winning technology.
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Published:
2024-09-08
Created:
2025-04-26
Last Modified:
2025-04-26
Published:
2024-09-08
Created:
2025-04-26
Last Modified:
2025-04-26
SearchUnify Product Information
What is SearchUnify?
SearchUnify is an enterprise agentic platform designed to enhance customer support and self-service through AI-powered applications. It integrates cognitive search, analytics, and automation to unify data silos, improve information findability, and optimize support workflows for businesses across industries.
Who will use SearchUnify?
SearchUnify is ideal for customer support teams, knowledge managers, HR professionals, and marketing teams in enterprises. It’s also used by industries like banking, healthcare, e-commerce, and education to streamline self-service, improve agent efficiency, and deliver personalized customer experiences.
How to use SearchUnify?
- Integrate SearchUnify with existing systems (e.g., Salesforce, Zendesk) via 50+ connectors.
- Deploy AI-powered apps like SUVA (chatbot) or Agent Helper for case resolution.
- Leverage analytics dashboards to monitor search trends and support performance.
- Train teams on knowledge-centered support (KCS) workflows for optimal adoption.
- Customize search tuning and faceted filters for tailored user experiences.
In what environments or scenarios is SearchUnify suitable?
SearchUnify excels in customer support hubs, knowledge management systems, and digital HR platforms. It’s suited for scenarios like reducing ticket resolution time, boosting self-service portals, moderating online communities, and optimizing internal knowledge sharing in large enterprises or regulated industries like healthcare and finance.
SearchUnify Features & Benefits
What are the core features of SearchUnify?
- Unified cognitive search across multiple data sources with 50+ OOTB connectors
- AI-powered applications like SUVA (Virtual Assistant) and Knowbler for knowledge management
- Real-time search analytics for actionable insights into user behavior
- Advanced security and compliance with certifications like ISO and HIPAA
- Faceted search and tuning capabilities for optimized search results
What are the benefits of using SearchUnify?
- Enhances self-service success by improving information findability
- Reduces average handle time (AHT) with AI-driven agent assistance
- Increases first-call resolution rates through intelligent case routing
- Streamlines knowledge management with KCS v6-aligned tools
- Delivers measurable ROI, saving ~$1M in support costs within 3 months
What is the core purpose and selling point of SearchUnify?
- Unifies disparate data silos into a single, AI-powered search platform
- Combines ML, NLP, and GenAI to decode user intent and deliver precise results
- Offers scalable applications like chatbots and predictive analytics for support teams
- Recognized as a leader in G2’s Enterprise Search Software category
- Focuses on boosting CSAT and operational efficiency for enterprises
What are typical use cases for SearchUnify?
- Customer support: Case prioritization and agent productivity augmentation
- Self-service portals: Delivering accurate answers via AI chatbots like SUVA
- Knowledge management: Optimizing content creation with Knowbler
- Community engagement: Automating responses with Community Helper
- Fraud detection and HR: Streamlining search for critical enterprise functions
FAQs about SearchUnify
What is SearchUnify and what does it do?
SearchUnify is an enterprise agentic platform designed to transform customer support ecosystems. It combines cognitive search technology with AI-powered applications to enhance information findability, enable proactive decision making, and deliver personalized customer service experiences across various enterprise functions.
How does SearchUnify improve customer support efficiency?
SearchUnify augments support efficiency by unifying disparate data silos, providing real-time analytics, and offering AI-powered tools like Agent Helper and SUVA (SearchUnify Virtual Assistant). These features help reduce average handle time, increase first call resolution, and enable intelligent case prioritization and routing.
What are the key applications included in SearchUnify?
SearchUnify offers several specialized applications including Cognitive Search, Agent Helper, SUVA (Virtual Assistant), Community Helper, Knowbler (Knowledge Enabler), and Escalation Predictor. These applications work together to enhance self-service, agent productivity, and community engagement.
Does SearchUnify integrate with popular CRM platforms?
Yes, SearchUnify offers seamless integrations with leading CRM platforms including Salesforce, Zendesk, Microsoft Dynamics 365, ServiceNow, and Khoros. These integrations enable unified search and knowledge management across multiple enterprise systems.
How does SearchUnify's cognitive search technology work?
SearchUnify's cognitive search combines AI subsets like machine learning, natural language processing, and generative AI to understand user queries and intent. It unifies enterprise-wide data from multiple sources to deliver relevant search results and knowledge recommendations.
What industries can benefit from using SearchUnify?
SearchUnify serves multiple industries including banking, e-commerce, education, healthcare, insurance, manufacturing, and pharmaceuticals. Its flexible platform can be tailored to address specific knowledge management and customer support challenges across different sectors.
Can SearchUnify help with knowledge management and self-service?
Absolutely. SearchUnify specializes in knowledge management solutions with features like Knowbler for knowledge creation and discovery, faceted search for better findability, and an Agentic Self-Service Hub that empowers customers to find answers independently across all digital properties.
What awards and recognitions has SearchUnify received?
SearchUnify has earned multiple industry recognitions including the 2024 AI Excellence Award for Knowbler, leadership in G2's Enterprise Search Software reports, and Gold Medalist status in SoftwareReviews' 2025 Data Quadrant for Enterprise Search.
How does SearchUnify's virtual assistant (SUVA) enhance customer service?
SUVA (SearchUnify Virtual Assistant) is an intelligent chatbot that leverages enterprise knowledge and search insights to provide accurate, context-aware responses. It features next-gen analytics for LLM usage optimization and helps resolve customer queries faster while boosting CSAT scores.
What security certifications does SearchUnify have?
SearchUnify maintains robust security standards with certifications including ISO 27001, SSAE 18 SOC 2 Type II, and HIPAA compliance. These ensure enterprise-grade data protection and privacy for all customer information processed through the platform.
SearchUnify Company Information
Company Name:
SearchUnify
Website:
Analytics of SearchUnify
Traffic Statistics
15.7K
Monthly Visits
2
Pages Per Visit
45.20%
Bounce Rate
37
Avg Time On Site
Monthly Visits
User Country Distribution
Top 5 Regions
US
25.27%
IN
15.24%
ID
9.20%
VN
7.13%
CA
5.94%
Traffic Sources
Social
7.22%
Paid Referrals
0.66%
0.08%
Referrals
8.44%
Search
50.34%
Direct
33.27%
Top Keywords
| Keyword | Search Volume | Cost Per Click | Estimated Value |
|---|---|---|---|
| how to search google index google drive | 20 | $-- | $319 |
| need client id and client secret of zendesk | 20 | $-- | $179 |
| attend meaning llm ai | 30 | $-- | $169 |
| rag in customer support: enhancing chatbots and virtual assistants | 30 | $-- | $168 |
| prompt zero shot few shot | 40 | $-- | $165 |
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