NovaTalks is an all-in-one omnichannel contact center platform for customer support and sales. Streamline communication across messengers, calls, email, and online chat with AI-powered bots, big data analytics, and 24/7 automation. Boost sales, personalize customer care, and unify inquiries in one dashboard—ideal for startups and enterprises. Try NovaTalks today for seamless, data-driven customer engagement.
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Published:
2024-09-08
Created:
2025-04-28
Last Modified:
2025-04-28
Published:
2024-09-08
Created:
2025-04-28
Last Modified:
2025-04-28
NovaTalks Product Information
What is NovaTalks?
NovaTalks is an omnichannel contact center platform designed for customer support and sales. It integrates multiple communication channels like messengers, calls, email, and online chat into a unified interface. Powered by AI bots, Big Data analytics, and automated workflows, it helps businesses streamline customer interactions, improve sales, and deliver personalized 24/7 support.
Who will use NovaTalks?
NovaTalks is ideal for startups and large enterprises seeking to enhance customer engagement. Sales teams, support agents, and managers will benefit from its AI-driven automation, unified dashboard, and analytics. Businesses across industries like e-commerce, healthcare, and finance can leverage it to manage inquiries, track customer journeys, and boost service efficiency.
How to use NovaTalks?
- Integrate NovaTalks with your preferred channels (messengers, email, chat, etc.).
- Set up AI chatbots and scripts for automated 24/7 responses.
- Monitor and manage inquiries from a single dashboard with smart message queues.
- Use Big Data analytics and reporting tools to optimize customer interactions.
- Personalize communication with segmented client profiles and chat history.
In what environments or scenarios is NovaTalks suitable?
NovaTalks excels in high-volume customer support, sales follow-ups, and omnichannel marketing. It’s perfect for e-commerce (handling orders/returns), healthcare (appointment scheduling), and B2B sectors (lead management). Its 24/7 chatbots and unified interface suit remote teams, while analytics aid data-driven decision-making for growing businesses.
NovaTalks Features & Benefits
What are the core features of NovaTalks?
- Omnichannel support for messengers, calls, email, and online chat
- AI-powered chatbots for automated inquiry processing
- Unified dashboard for managing customer interactions across channels
- Big Data Text Analytics and BI-system for insights
- Secure data storage with personalized client profiles and chat history
What are the benefits of using NovaTalks?
- Streamlines customer support and sales with a single platform
- Enhances efficiency with 24/7 AI chatbots and automated responses
- Improves customer experience through personalized communication
- Provides actionable insights via analytics and reporting
- Scales seamlessly for startups and large enterprises alike
What is the core purpose and selling point of NovaTalks?
- Centralizes omnichannel customer interactions in one intuitive interface
- Leverages AI to automate support and sales workflows
- Ensures no customer inquiry is missed with 24/7 availability
- Combines communication tools with advanced analytics for data-driven decisions
- Tailored for businesses of all sizes to boost engagement and conversions
What are typical use cases for NovaTalks?
- Handling customer inquiries across multiple channels (chat, email, calls)
- Automating sales tasks and follow-ups with AI chatbots
- Monitoring and improving support team performance via analytics
- Managing high-volume customer interactions for enterprises
- Personalizing communication using segmented client data and history
FAQs about NovaTalks
What is NovaTalks and how can it help my business?
NovaTalks is an omnichannel contact center platform designed for customer support and sales. It integrates multiple communication channels like messengers, calls, email, and online chat into one unified interface. NovaTalks helps businesses streamline customer interactions, automate processes with AI bots, and improve sales through data analytics and 24/7 support capabilities.
Which communication channels does NovaTalks support?
NovaTalks supports all major digital communication channels including messengers, phone calls, email, and online chat. This omnichannel approach allows businesses to meet customers on their preferred platforms while managing all interactions through a single, unified dashboard.
How does NovaTalks improve customer support efficiency?
NovaTalks boosts support efficiency through features like AI-powered chatbots, automated message distribution, and smart message queues. The platform stores all chat history and customer profiles, enabling personalized communication. Support teams can use message templates and media file sharing to resolve issues faster while maintaining quality service.
Can NovaTalks help increase sales conversions?
Yes, NovaTalks helps increase sales by tracking the complete customer journey from first contact to deal closure. Its integrated IVR, automated responses, and chatbot capabilities ensure no lead falls through the cracks. The platform's analytics provide insights to optimize sales processes and improve conversion rates.
Does NovaTalks offer 24/7 customer support capabilities?
NovaTalks enables 24/7 customer support through customizable chatbots and automated scripts. Businesses can set up AI-powered responses to handle inquiries anytime, ensuring continuous service availability without requiring human agents to be constantly available.
What kind of analytics does NovaTalks provide?
NovaTalks offers comprehensive analytics including Big Data text analysis, quality assessment metrics, and BI-system reporting. These tools help businesses understand customer interactions, measure support team performance, and gain valuable insights from communication data across all channels.
Is there a free trial available for NovaTalks?
Yes, NovaTalks offers a 7-day free trial period. To access it, simply fill out the form on their website or contact an agent through the chat. The trial includes full platform functionality, allowing you to test all features and connect your preferred messaging channels.
How does NovaTalks handle customer data security?
NovaTalks securely stores all chat and customer profile data with proper segmentation. The platform ensures data protection while enabling personalized communication experiences. Customer information remains organized and accessible only to authorized personnel through the unified dashboard.
Can I create custom chatbots with NovaTalks?
Yes, NovaTalks allows businesses to create and customize their own chatbots easily. These AI-powered bots can automate routine sales tasks, provide 24/7 support, and help monitor team performance. The platform offers guidance on optimizing chatbot implementation for maximum efficiency.
Are there any limits on agents using NovaTalks?
NovaTalks currently has no limits on the number of agents you can connect to the platform. During your 7-day free trial, you can specify how many agents you need, and the system will accommodate your customer support team size without restrictions.
NovaTalks Company Information
Company Name:
Smartnova
Website:
Analytics of NovaTalks
Traffic Statistics
4.3K
Monthly Visits
1.2
Pages Per Visit
42.18%
Bounce Rate
1
Avg Time On Site
Monthly Visits
User Country Distribution
Top 5 Regions
RU
16.78%
UA
14.74%
ID
13.12%
FR
12.29%
PL
12.02%
Traffic Sources
Social
6.47%
Paid Referrals
0.85%
0.33%
Referrals
11.60%
Search
50.90%
Direct
29.04%
Top Keywords
| Keyword | Search Volume | Cost Per Click | Estimated Value |
|---|---|---|---|
| umawianie spotkan skrypt przyklady | 80 | $-- | $121 |
| ai чат-бот для онлайн-магазина | 50 | $-- | $104 |
| pixel buds pro review | 40 | $-- | $34 |
| nova talks | 40 | $-- | $29 |
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