Needl's Aurelian is an AI-powered voice assistant designed to transform emergency call centers by automating non-emergency calls. This multilingual solution routes callers efficiently, provides real-time monitoring, and integrates seamlessly with CAD/CHE systems. Reduce burnout, improve response times, and enhance PSAP efficiency with customizable, fully managed AI.
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Published:
2024-09-08
Created:
2025-05-08
Last Modified:
2025-05-08
Published:
2024-09-08
Created:
2025-05-08
Last Modified:
2025-05-08
Needl Product Information
What is Needl Aurelian?
Needl Aurelian is an AI-powered voice automation system designed for emergency communication centers (ECCs). It intelligently routes non-emergency calls, provides multilingual support, and collects incident-specific data. By filtering noise like barking dogs or loud parties, it helps telecommunicators focus on true emergencies while offering features like geovalidation, call monitoring, and seamless CAD/CHE integration.
Who will use Needl Aurelian?
Needl Aurelian is ideal for 911 call centers (PSAPs), emergency communication agencies, and public safety departments. Telecommunicators, dispatchers, and technical managers like Gerrit Klein at MACC 911 benefit from its ability to reduce burnout by handling non-emergency calls, multilingual inquiries, and administrative tasks through AI automation.
How to use Needl Aurelian?
- Integrate Aurelian with your CAD/CHE systems via its open API
- Customize the AI to match your agency’s protocols and workflows
- Let Aurelian automatically route non-emergency calls and text resources to callers
- Monitor calls in real-time with transcripts and summaries
- Use geovalidation to verify incident locations and flag discrepancies
- Scale effortlessly as the fully managed system handles route creation
In what environments or scenarios is Needl Aurelian suitable?
Needl Aurelian excels in high-volume 911 call centers, multilingual public safety agencies, and understaffed PSAPs. It’s perfect for filtering noise complaints, non-emergency inquiries, or administrative calls. Scenarios include urban dispatch centers, regional emergency services, and agencies facing burnout from handling non-critical calls manually.
Needl Features & Benefits
What are the core features of Needl's Aurelian?
- Multilingual support for 36 languages, including Spanish and French.
- Real-time call monitoring with transcripts and summaries.
- Customizable AI tailored to agency-specific requirements.
- Open API for seamless integration with CAD or CHE systems.
- Geovalidation to verify addresses and flag potential issues.
What are the benefits of using Needl's Aurelian?
- Reduces telecommunicator burnout by handling non-emergency calls.
- Improves efficiency by forwarding calls and sharing resources via text.
- Enhances emergency response by detecting urgent situations mid-call.
- Streamlines workflows with automated incident data collection.
- Scales effortlessly to fit any ECC's size or service scope.
What is the core purpose and selling point of Needl's Aurelian?
- AI-powered automation to prioritize true emergencies over distractions.
- Solves caller needs directly, not just routing them.
- Addresses industry challenges like staffing shortages and turnover.
- Fully managed service with no additional route-creation burden.
- Modernizes PSAPs to thrive in the 21st century.
What are typical use cases for Needl's Aurelian?
- Filtering non-emergency calls (e.g., noise complaints, barking dogs).
- Providing multilingual support for diverse communities.
- Integrating with CAD systems for faster emergency dispatch.
- Validating locations to ensure accurate responder deployment.
- Generating actionable call summaries for post-incident review.
FAQs about Needl
What is Aurelian by Needl and how does it help telecommunicators?
Aurelian by Needl is a powerful Voice AI designed to assist telecommunicators by automating non-emergency calls. It routes callers to the right department, texts them relevant resources, monitors calls for urgent situations, and collects incident-specific information. This reduces distractions like barking dogs or loud parties, allowing telecommunicators to focus on true emergencies while improving efficiency and reducing burnout.
How does Aurelian address the issue of high turnover in PSAPs?
Aurelian by Needl helps reduce turnover in Public Safety Answering Points (PSAPs) by automating routine non-emergency calls. This decreases telecommunicator burnout by allowing them to focus on critical emergencies rather than being overwhelmed by minor disturbances. The AI handles call routing and information collection, creating a more manageable workload for staff.
What languages does Aurelian support for call handling?
Aurelian by Needl natively supports Spanish, French, and 33 other languages, making it highly effective for diverse communities. This multilingual capability ensures non-English speakers can access help through the system, improving public safety communication across different language groups.
Can Aurelian integrate with existing emergency response systems?
Yes, Aurelian by Needl features an Open API that allows seamless integration with your existing CAD (Computer-Aided Dispatch) or CHE (Call Handling Equipment) systems at no additional charge. This ensures compatibility with your current emergency response infrastructure while adding AI-powered call handling capabilities.
How does Aurelian's geovalidation feature work?
Aurelian by Needl's geovalidation feature ensures callers' locations map to valid addresses and automatically flags areas of concern. This helps telecommunicators verify incident locations quickly and accurately, reducing response times and improving emergency service efficiency.
What kind of call monitoring features does Aurelian offer?
Aurelian by Needl provides comprehensive call monitoring with real-time transcripts, summaries, and visibility into every call. These features help supervisors review interactions, ensure quality control, and identify situations needing immediate assistance, all while maintaining a complete record for training and compliance purposes.
Is Aurelian customizable for different agencies' needs?
Yes, Aurelian by Needl offers personalized AI customization to meet each agency's unique requirements. The system can be tailored to specific workflows, terminology, and protocols, ensuring it aligns perfectly with your emergency communication center's operations regardless of size or service breadth.
How does Aurelian handle call routing and management?
Aurelian by Needl is a fully managed solution that handles all route creation and call management automatically, regardless of call volume. The AI intelligently routes calls to appropriate departments, texts relevant resources to callers, and escalates emergencies when detected, all without requiring manual intervention from telecommunicators.
What types of non-emergency calls can Aurelian handle?
Aurelian by Needl is designed to handle various non-emergency calls including noise complaints (like barking dogs or loud parties), minor disturbances, and general inquiries. By automating these routine calls, it frees telecommunicators to focus on life-threatening emergencies and critical situations that require human expertise.
How does Aurelian improve response times for true emergencies?
Aurelian by Needl improves emergency response times by filtering out non-urgent calls and automatically collecting incident-specific information. The AI monitors all calls for situations needing immediate assistance, ensuring true emergencies are prioritized while routine matters are handled efficiently, leading to faster response times when seconds count.
Needl Company Information
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Aurelian Systems
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