Luminous CRM is the ultimate WhatsApp engagement platform powered by the Official WhatsApp Business API. Boost conversions with bulk messaging, AI chatbots, and multi-agent live chat. Perfect for eCommerce, healthcare, banking, and more—automate marketing, support, and sales on WhatsApp effortlessly. Try Luminous CRM today!
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Published:
2024-09-08
Created:
2025-04-29
Last Modified:
2025-04-29
Published:
2024-09-08
Created:
2025-04-29
Last Modified:
2025-04-29
Luminous CRM Product Information
What is Luminous CRM?
Luminous CRM is a WhatsApp engagement platform powered by the Official WhatsApp Business API. It helps businesses automate marketing, commerce, and customer support through features like bulk messaging, AI chatbots, and multi-agent live chat. Designed to boost conversions, it enables 24/7 customer engagement, real-time analytics, and seamless integrations with eCommerce platforms and CRMs.
Who will use Luminous CRM?
Luminous CRM is ideal for businesses and agencies across industries like eCommerce, banking, healthcare, restaurants, EdTech, and marketing. It’s perfect for teams needing WhatsApp automation for promotions, customer support, or lead engagement. Marketing agencies and enterprises aiming to streamline communication and increase conversions will benefit most.
How to use Luminous CRM?
- Import contacts and broadcast bulk promotional messages instantly.
- Set up AI chatbots to automate 24/7 customer queries and responses.
- Enable multi-agent live chat for collaborative customer support.
- Monitor campaign performance via real-time analytics (delivered/read rates).
- Integrate with eCommerce platforms (Shopify, WooCommerce) for automated notifications.
- Retarget audiences based on engagement filters for higher conversions.
In what environments or scenarios is Luminous CRM suitable?
Luminous CRM excels in scenarios requiring WhatsApp-based engagement, such as eCommerce cart recovery, banking notifications, healthcare appointment reminders, restaurant order updates, EdTech course alerts, and agency-run marketing campaigns. It’s ideal for businesses prioritizing high-response messaging, automated support, and scalable customer interactions on WhatsApp.
Luminous CRM Features & Benefits
What are the core features of Luminous CRM?
- Bulk WhatsApp message broadcasting for unlimited users
- AI-powered chatbots for 24/7 automated customer engagement
- Multi-agent live chat support on a single WhatsApp Business number
- Real-time campaign analytics and performance tracking
- Seamless integrations with eCommerce platforms and CRMs
What are the benefits of using Luminous CRM?
- Increases customer engagement through WhatsApp marketing automation
- Boosts sales with targeted promotional broadcasts and retargeting campaigns
- Enhances customer support with AI chatbots and multi-agent collaboration
- Provides actionable insights via real-time analytics and user segmentation
- Saves time with automated notifications for orders, carts, and events
What is the core purpose and selling point of Luminous CRM?
- Centralizes WhatsApp-based marketing, commerce, and support in one platform
- Leverages official WhatsApp Business API for compliant messaging
- Offers AI automation to scale customer interactions without human bottlenecks
- Enables businesses to convert conversations into measurable sales
- Simplifies CRM management with tags, attributes, and smart retargeting
What are typical use cases for Luminous CRM?
- ECommerce: Abandoned cart recovery and order confirmations
- Banking/Finance: Transaction alerts and customer queries
- Healthcare: Appointment reminders and patient engagement
- Restaurants: Food delivery updates and promo broadcasts
- EduTech: Course enrollment follow-ups and automated support
FAQs about Luminous CRM
What is Luminous CRM and how does it work?
Luminous CRM is a complete WhatsApp engagement platform powered by the official WhatsApp Business API. It helps businesses broadcast bulk promotional messages, automate customer interactions with AI chatbots, and provide multi-agent live chat support—all through WhatsApp. It transforms conversations into conversions by streamlining marketing, commerce, and support workflows.
How can Luminous CRM help my eCommerce business?
Luminous CRM boosts eCommerce businesses by automating WhatsApp notifications for abandoned carts, order confirmations, and promo campaigns. It integrates with platforms like Shopify and WooCommerce, enabling personalized engagement and retargeting to increase sales and customer retention.
Can Luminous CRM send bulk WhatsApp messages without getting blocked?
Yes, Luminous CRM allows businesses to broadcast bulk promotional messages, discounts, and offers without getting blocked. It complies with WhatsApp's rules and provides approved message templates, real-time analytics, and smart audience segmentation for effective campaigns.
Does Luminous CRM support AI-powered chatbots for customer service?
Absolutely. Luminous CRM includes AI-powered chatbots that automate 24/7 customer support on WhatsApp. These chatbots resolve queries instantly, deliver rich-media responses, and route complex issues to human agents via its multi-agent live chat feature.
What industries can benefit from using Luminous CRM?
Luminous CRM serves diverse industries, including eCommerce, banking/finance, healthcare, restaurants, EduTech, and marketing agencies. Each sector benefits from tailored WhatsApp automation for notifications, support, and engagement.
How does Luminous CRM handle multi-agent live chat on WhatsApp?
Luminous CRM enables multiple team members to manage live chats from a single WhatsApp Business number. Features like quick replies, smart routing, and performance tracking improve response times and customer satisfaction.
Is Luminous CRM integrated with other business tools?
Yes, Luminous CRM integrates with popular tools like Shopify, WooCommerce, Stripe, and CRMs via APIs. This automates notifications for cart abandonment, payments, and other workflows, enhancing efficiency.
How can I get the WhatsApp Business API with Luminous CRM?
Luminous CRM simplifies WhatsApp Business API onboarding, often completing it in 10 minutes. It also assists with verification for the green tick badge, ensuring brand credibility and unlimited messaging capabilities.
What analytics does Luminous CRM provide for campaigns?
Luminous CRM offers real-time analytics, tracking metrics like delivered, read, and replied rates for broadcasts. These insights help optimize retargeting campaigns and improve engagement strategies.
Can Luminous CRM automate customer retargeting on WhatsApp?
Yes, Luminous CRM smartly segments audiences based on message interactions (delivered/read/replied) and automates retargeting campaigns. This boosts conversions by re-engaging users with tailored follow-ups.
Luminous CRM Company Information
Company Name:
Luminous CRM
Website:
Analytics of Luminous CRM
Traffic Statistics
4.4K
Monthly Visits
27.6
Pages Per Visit
27.02%
Bounce Rate
1372
Avg Time On Site
Monthly Visits
User Country Distribution
Top 5 Regions
UG
100.00%
Traffic Sources
Social
1.48%
Paid Referrals
2.40%
0.25%
Referrals
6.82%
Search
29.78%
Direct
59.27%
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