LumenVox by Capacity offers cutting-edge Conversational AI software to automate customer support with AI-powered chat, voice, email, and self-service. Boost efficiency with intelligent virtual agents, real-time agent assist, and workflow automation. Enhance security with voice biometrics and enterprise-grade integrations. Reduce handle time, increase conversions, and deliver seamless omnichannel experiences. Request a demo today!
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Published:
2024-09-08
Created:
2025-04-26
Last Modified:
2025-04-26
Published:
2024-09-08
Created:
2025-04-26
Last Modified:
2025-04-26
lumenvox.com Product Information
What is LumenVox Conversational AI Software?
LumenVox Conversational AI Software is an advanced AI-powered platform that automates customer and team support through intelligent virtual agents, voice recognition, and workflow automation. It offers features like speech recognition, sentiment analysis, and omnichannel self-service to streamline interactions across chat, email, voice, and SMS.
Who will use LumenVox Conversational AI Software?
LumenVox is ideal for contact centers, customer support teams, HR departments, and sales/marketing teams across industries like banking, healthcare, and education. It helps businesses automate repetitive tasks, improve response times, and enhance customer engagement with AI-driven solutions.
How to use LumenVox Conversational AI Software?
- Integrate the software with existing systems (CRM, helpdesk) via 250+ prebuilt integrations.
- Deploy AI virtual agents for automated chat, voice, or email responses.
- Use real-time analytics to monitor performance and optimize interactions.
- Customize branded AI voices and workflows to match business needs.
- Train teams on agent assist tools for live support coaching.
In what environments or scenarios is LumenVox Conversational AI Software suitable?
LumenVox excels in contact centers for call routing, customer service bots for 24/7 support, HR for onboarding automation, and sales for lead generation. It’s also suited for secure environments requiring voice biometrics (e.g., banking) or multilingual support (e.g., global e-commerce).
lumenvox.com Features & Benefits
What are the core features of LumenVox Conversational AI Software?
- AI-powered chat, voice, email, and web self-service for seamless customer interactions
- Real-time agent assist with coaching, monitoring, and AI-driven suggestions
- Speech recognition, branded voices, sentiment analysis, and biometric authentication
- Enterprise-grade security with 250+ prebuilt integrations for scalability
- Automated workflows and campaigns to streamline operations and boost efficiency
What are the benefits of using LumenVox Conversational AI Software?
- Reduces customer support handle time with instant AI-driven resolutions
- Increases deflection rates through automated self-service across multiple channels
- Enhances brand consistency with customizable AI voices and interactions
- Improves security with voice biometrics and fraud detection tools
- Boosts conversions and engagement with intelligent, automated customer interactions
What is the core purpose and selling point of LumenVox Conversational AI Software?
- Replaces outdated IVRs with accurate, branded conversational AI for natural customer experiences
- Combines omnichannel automation (voice, chat, email) with real-time agent support
- Offers enterprise-ready security and compliance with flexible deployment (cloud/on-prem)
- Stands out with lifelike custom AI voices and multilingual sentiment analysis
- Drives operational efficiency by automating repetitive tasks and workflows
What are typical use cases for LumenVox Conversational AI Software?
- Contact centers: Authentication, call coaching, and intelligent voice assistants
- Customer support: Email automation, billing inquiries, and order management
- HR/IT: Employee onboarding, benefits administration, and tech support
- Sales/marketing: Lead generation, outbound campaigns, and CRM integration
- Industries like banking, healthcare, and education for secure, scalable self-service
FAQs about lumenvox.com
What is Capacity Conversational AI software used for?
Capacity Conversational AI software helps businesses automate customer interactions through intelligent virtual agents that handle chat, voice, email and web self-service. It powers faster resolutions with AI-driven automation while maintaining brand consistency through custom voices and omnichannel support.
How does Capacity's AI improve contact center operations?
Capacity's AI enhances contact centers by reducing handle time with real-time agent assist, increasing deflections through automated self-service, and improving conversions with intelligent customer interactions. Features like voice biometrics authentication and sentiment analysis further optimize operations.
Can Capacity Conversational AI create custom brand voices?
Yes, Capacity offers custom AI voice modeling that creates unique brand voices using just 15 hours of recorded speech. These neural voices express emotions naturally and can be deployed across IVRs, chatbots and apps while maintaining enterprise-grade security.
What security features does Capacity Conversational AI offer?
Capacity provides enterprise-grade security including voice biometrics authentication, advanced anti-spoofing detection, and real-time identity verification. The platform meets strict compliance standards and offers both cloud and on-premise deployment options for sensitive data.
How does Capacity's sentiment analysis work?
Capacity's AI-powered sentiment analysis detects 74 emotions in real-time across voice and text interactions. It's multilingual and context-aware, helping businesses monitor agent performance and improve customer experiences through emotion-aware responses.
What integrations does Capacity Conversational AI support?
Capacity offers 250+ prebuilt integrations with popular CRM, helpdesk and contact center platforms. The solution connects seamlessly with existing tools through APIs, ensuring smooth implementation without disrupting current workflows.
Can Capacity handle multilingual customer interactions?
Yes, Capacity Conversational AI supports 24+ languages with its multilingual voice library and understands nuances across different languages. This enables global businesses to provide consistent, localized customer support.
How does Capacity reduce call center handle time?
Capacity reduces handle time through features like AI answer engine for instant responses, real-time agent suggestions, call coaching tools, and intelligent call routing. These capabilities help agents resolve issues faster while maintaining quality.
What industries benefit most from Capacity Conversational AI?
Capacity serves multiple industries including banking, healthcare, education, insurance and retail. Specific use cases include authentication for financial services, patient support in healthcare, and personalized shopping assistance in retail.
How can I try Capacity Conversational AI software?
You can request a demo directly on lumenvox.com to see Capacity's Conversational AI in action. The demo showcases key features like virtual agents, voice biometrics, and workflow automation tailored to your business needs.
lumenvox.com Company Information
Company Name:
LumenVox
Website:
Analytics of lumenvox.com
Traffic Statistics
6.3K
Monthly Visits
1.6
Pages Per Visit
50.28%
Bounce Rate
24
Avg Time On Site
Monthly Visits
User Country Distribution
Top 5 Regions
US
52.71%
IN
13.96%
CA
11.00%
DE
9.25%
GB
7.21%
Traffic Sources
Social
6.58%
Paid Referrals
0.80%
0.10%
Referrals
8.00%
Search
42.61%
Direct
41.64%
Top Keywords
| Keyword | Search Volume | Cost Per Click | Estimated Value |
|---|---|---|---|
| visemes | 4.2K | $4.82 | $209 |
| firewall configuration | 1.9K | $-- | $193 |
| lumenvox viseme | 30 | $-- | $102 |
| brazilian portugues phonology | 10 | $-- | $92 |
| neospeech lexicon | 40 | $-- | $74 |
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lumenvox.com's Competitors and Alternatives
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