Level AI revolutionizes call center performance with cutting-edge AI solutions. Boost customer experience, automate QA with 100% accuracy, and gain real-time insights. Trusted globally, Level AI increases CSAT by 25%, reduces onboarding time by 50%, and saves 90% on QA monitoring. Transform your contact center today.
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Published:
2024-09-08
Created:
2025-04-26
Last Modified:
2025-04-26
Published:
2024-09-08
Created:
2025-04-26
Last Modified:
2025-04-26
Level AI Product Information
What is Level AI?
Level AI is an advanced artificial intelligence platform designed for call centers and customer service teams. It provides end-to-end CX intelligence, automation, and quality assurance solutions using generative AI. The platform offers real-time insights, automated QA scoring, agent coaching tools, and actionable business analytics to enhance customer experience and operational efficiency.
Who will use Level AI?
Level AI is ideal for customer service leaders, contact center managers, QA teams, and business operations professionals. It's used by organizations looking to automate workflows, improve agent performance, gain customer insights, and enhance CX. Enterprises across industries like sales, support, and marketing benefit from its AI-driven call center solutions.
How to use Level AI?
- Integrate Level AI with your existing call center systems and communication channels
- Configure custom QA scorecards for automated performance monitoring
- Utilize real-time AI guidance for agent assistance during customer interactions
- Review automated insights and coaching recommendations for team improvement
- Access dashboards for business analytics and customer sentiment trends
- Implement AI-generated action plans to address identified CX opportunities
In what environments or scenarios is Level AI suitable?
Level AI excels in contact centers handling high call volumes, businesses focusing on customer experience improvement, and organizations needing automated quality assurance. It's particularly valuable for sales teams needing conversion optimization, support centers requiring agent coaching, and companies seeking data-driven customer insights from 100% of interactions across calls, chats, and emails.
Level AI Features & Benefits
What are the core features of Level AI?
- Real-time AI-driven customer interaction insights for call, chat, and email
- 100% automated QA with near-perfect accuracy for custom scorecards
- AI-generated coaching plans and evidence-based agent feedback
- Secure, enterprise-ready generative AI for contact center automation
- Screen recording and redaction for enhanced agent performance tracking
What are the benefits of using Level AI?
- Increases CSAT by 25% and agent satisfaction by 45%
- Reduces QA monitoring time by 90% with full call coverage
- Cuts onboarding time by 50% with AI-powered training
- Delivers 100% actionable business insights from customer interactions
- Doubles QA team productivity while lowering operational costs
What is the core purpose and selling point of Level AI?
- Transforms contact centers with end-to-end CX intelligence and automation
- Unique selling point: 100% auto-QA with custom scorecard compliance
- Enterprise-grade generative AI built specifically for secure call center use
- Turns customer interactions into real-time, quantifiable business insights
- Proven to increase conversion rates by 50% for sales-focused teams
What are typical use cases for Level AI?
- Automating quality assurance for 100% of multichannel customer interactions
- Coaching agents with personalized, AI-generated performance improvement plans
- Identifying customer sentiment trends and operational bottlenecks in real-time
- Accelerating new agent onboarding with GPT-driven knowledge assistance
- Generating business analytics from call center data for strategic decisions
FAQs about Level AI
What is Level AI and how does it help call centers?
Level AI is an advanced artificial intelligence platform designed for call centers, offering end-to-end customer experience intelligence and automation. It helps call centers by automating quality assurance, providing real-time actionable insights, and empowering agents with AI-generated coaching. Level AI enhances operational efficiency, improves customer satisfaction, and delivers business intelligence from 100% of customer interactions.
How does Level AI improve customer experience in call centers?
Level AI improves customer experience by analyzing 100% of customer interactions across calls, chats, and emails. It provides real-time sentiment analysis, identifies trends and anomalies, and delivers actionable insights. The platform also offers auto QA solutions with near 100% accuracy, helping call centers maintain consistent service quality and address customer needs proactively.
Can Level AI automate quality assurance for call centers?
Yes, Level AI offers a 100% Auto QA solution that transparently automates quality assurance for call centers. It evaluates every customer interaction against your organization's custom scorecard with near 100% accuracy across all channels including calls, chats, and emails. This eliminates manual QA processes while maintaining rigorous quality standards.
What kind of business insights does Level AI provide for call centers?
Level AI delivers comprehensive business insights including customer analytics, product feedback, operational trends, and agent performance metrics. The platform processes all customer interactions to identify patterns, quantify unknown issues, and provide data-driven recommendations for improving conversion rates, customer satisfaction, and operational efficiency.
How does Level AI help with agent training and performance?
Level AI enhances agent performance through AI-generated coaching plans, evidence-based feedback, and progress tracking. It reduces onboarding time by 50% and surfaces accurate information in real-time during calls. The platform also celebrates agent victories and maintains open communication to boost satisfaction and retention.
Is Level AI secure for enterprise call center use?
Yes, Level AI is built from the ground up as an enterprise-ready solution with secure, customizable Generative AI. It meets strict security requirements for call centers handling sensitive customer data, offering advanced features like screen recording with proper redaction capabilities to protect privacy.
What results can call centers expect from implementing Level AI?
Call centers using Level AI typically see a 25% increase in CSAT, 45% boost in agent satisfaction, and 90% time saved in QA monitoring. The platform also provides 100% better business insights and has helped customers achieve 50% higher conversion rates while reducing QA costs through doubled productivity.
Does Level AI work with all call center communication channels?
Yes, Level AI supports and analyzes customer interactions across all major channels including phone calls, live chats, emails, and potentially other text-based communications. Its Auto QA solution maintains consistent evaluation standards regardless of the communication channel used.
How does Level AI's screen recording feature benefit call centers?
Level AI's advanced screen recording adds visual context to customer interactions, allowing supervisors to see exactly what agents were doing during calls. This "eyes and ears" approach helps identify process improvement opportunities, enhances coaching effectiveness, and improves both agent performance and customer experience.
Can Level AI help reduce call center operational costs?
Absolutely. Level AI significantly reduces operational costs by automating QA processes (saving 90% monitoring time), doubling QA team productivity, and cutting onboarding time in half. Customers have reported saving over $30 million by implementing Level AI's solutions while simultaneously improving service quality.
Level AI Company Information
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Level AI
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Analytics of Level AI
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Level AI's Competitors and Alternatives
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