Aisera is the leading Agentic AI platform for enterprises, delivering autonomous AI agents that transform workflows, boost productivity, and cut costs. With AI Copilot, AI Voice Bot, and AIOps, Aisera automates tasks, resolves issues, and enhances customer and employee experiences. Trusted by top brands, Aisera drives 75% auto-resolution rates and 90% cost savings. Discover the power of enterprise AI today.
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Published:
2024-09-08
Created:
2025-04-26
Last Modified:
2025-04-26
Published:
2024-09-08
Created:
2025-04-26
Last Modified:
2025-04-26
Aisera Product Information
What is Aisera?
Aisera is an Agentic AI platform designed for enterprises, offering AI-driven solutions like AI Copilot, AI Voice Bot, and AIOps. It automates tasks, enhances productivity, and reduces costs through AI-powered workflows, conversational AI, and autonomous execution. Aisera is tailored for IT, HR, customer service, and more, leveraging generative AI to transform business operations.
Who will use Aisera?
Aisera is ideal for enterprises across industries like retail, healthcare, finance, and IT. It’s used by IT teams, HR departments, customer support agents, and business leaders seeking to automate workflows, improve employee productivity, and enhance customer experiences with AI-driven self-service and intelligent automation.
How to use Aisera?
- Deploy Aisera’s AI agents to automate IT service desk tasks like ticket resolution and incident prediction.
- Integrate AI Copilot for employee self-service in HR, finance, or procurement workflows.
- Use AI Voice Bot for omnichannel customer support, reducing contact center workloads.
- Leverage AI Workflow Builder to create custom automation for industry-specific needs.
- Monitor performance via analytics dashboards to optimize AI-driven outcomes.
In what environments or scenarios is Aisera suitable?
Aisera excels in enterprise environments requiring automation, such as IT service management, HR onboarding, customer support, and procurement. It’s ideal for industries like healthcare (appointment scheduling), retail (order management), and finance (expense reporting), where AI-driven efficiency, cost savings, and seamless user experiences are priorities.
Aisera Features & Benefits
What are the core features of Aisera?
- AI Copilot for real-time assistance and task automation
- AI Voice Bot for seamless voice-based interactions
- Dynamic Action Flows to automate complex workflows
- Enterprise LLM for secure, domain-specific AI solutions
- AI Agent Orchestration for scalable AI deployment
What are the benefits of using Aisera?
- Reduces support costs by up to 90% with automation
- Improves employee productivity by 80% through AI assistance
- Delivers 75% auto-resolution rates for faster issue resolution
- Enhances customer satisfaction with personalized AI interactions
- Saves 130+ hours per user annually with streamlined workflows
What is the core purpose and selling point of Aisera?
- Enables autonomous enterprise operations with Agentic AI
- Combines AI search, workflows, and automation in one platform
- Offers industry-specific AI solutions for IT, HR, and customer service
- Provides battle-tested AI agents for real-world business value
- Features enterprise-grade security and compliance (TRAPS framework)
What are typical use cases for Aisera?
- IT service desk automation for ticket resolution
- HR workflows like employee onboarding and leave management
- Customer self-service for retail/eCommerce returns
- Proactive IT incident prediction and resolution
- Financial operations automation (expense reports, budgeting)
FAQs about Aisera
What is Aisera and how does it help enterprises?
Aisera is an Agentic AI platform designed for enterprises to automate tasks, deliver answers, and transform workflows. It leverages domain-specific AI agents to enhance productivity, reduce costs, and improve customer and employee experiences. Aisera's solutions include AI Copilot, AI Voice Bot, and AIOps, enabling businesses to achieve autonomous execution and real-world business value.
How does Aisera improve IT service management (ITSM)?
Aisera enhances ITSM by automating ticket resolution, predicting major incidents, and providing AI-driven self-service. Its AI Service Desk solution offers a 75% auto-resolution rate and reduces support costs by 90%. Aisera was named a Leader in the 2024 Gartner Magic Quadrant for AI in ITSM, showcasing its effectiveness in streamlining IT operations.
What industries does Aisera serve?
Aisera serves a wide range of industries, including retail, healthcare, financial services, insurance, telecom, hospitality, and government. Its solutions are tailored for specific sectors, such as AI Customer Service for retail and AI for ITSM in healthcare, ensuring domain-specific optimization and compliance.
Can Aisera integrate with existing enterprise systems?
Yes, Aisera offers seamless integrations with popular enterprise systems like ITSM, CRM, and HR platforms. Its AI Workflow Builder and Dynamic Action Flows enable businesses to connect Aisera with their existing tools, ensuring smooth automation and data synchronization across workflows.
What is AiseraGPT and how does it work?
AiseraGPT is a generative AI component of the Aisera platform that powers conversational AI solutions. It automates customer and employee interactions, delivers personalized responses, and supports tasks like ticket resolution and benefits management. AiseraGPT combines proprietary LLMs with enterprise data for accurate, context-aware results.
How does Aisera ensure security and compliance?
Aisera adheres to the TRAPS framework, ensuring enterprise-class security, governance, and compliance. It includes features like data encryption, role-based access control, and compliance with industry standards such as HIPAA and GDPR. Aisera's Trust Center provides transparency on its security measures.
What are the key benefits of using Aisera for customer service?
Aisera's AI Customer Service solution boosts self-service rates to 70%+, improves CSAT by 85%, and reduces costs by deflecting cases. Features like AI Voice Bot and omnichannel support enable seamless, humanized interactions, while generative AI delivers instant, accurate responses to customer inquiries.
How does Aisera's AI Voice Bot enhance user experiences?
Aisera's AI Voice Bot enables natural, voice-based interactions for customer and employee support. It automates call center tasks, resolves queries in real-time, and integrates with telephony systems. The Voice Bot improves first-call resolution rates by 60% and reduces wait times, enhancing overall satisfaction.
What ROI can businesses expect with Aisera?
Businesses using Aisera report an average of 75% auto-resolution rates, 90% support cost savings, and 80% productivity gains. Case studies highlight $1.9M in projected savings and 130 hours saved per user annually. Aisera's ROI calculator helps estimate specific savings for AI Service Desk and Customer Service deployments.
How can I get started with Aisera?
To get started with Aisera, request a demo on their website or submit an RFP for a customized quote. Aisera's team offers implementation support, including integration guidance and training through its Gen AI Academy. Enterprises can begin with pilot deployments in IT, HR, or customer service workflows.
Aisera Company Information
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Aisera
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Analytics of Aisera
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